Complete list of articles & whitepapers by date:
“A Multigenerational Perspective on Employee Communications”
At the cash register, behind the counter and on the sales floor, the 21st century retail workforce, like the general workforce, is becoming increasingly multigenerational. Thus, a retailer’s future success will depend on engaging and communicating effectively with a demographically diverse workforce. Today, it is common to find four distinct generations working together: Traditionalists, Baby boomers, Generation X and Generation Y (also called “Millennials”).
“Data Security: Social Networking and the New Human Security Perimeter”
Since the early days of its development, the Internet has been leveraged as a social platform. People continue to meet, connect, organize, share and collaborate online in unprecedented fashion. We live in the information age, where a knowledge-based economy demands that workers have access to relevant channels in order to foster communication and facilitate collaboration on projects. Thus it is only natural that web-based social networking applications have begun to creep into the business environment.
“Cracking the Fraud Triangle through Employee Communication”
Fraud is inextricably woven through the fabric of our business environment. Throughout time, organizations – both public and private – and those they serve have felt the impact intentional misconduct can cause within individual companies, not-for-profits or across an entire industry. Whether it is a simple scheme or a sophisticated conspiracy of deception, fraud can have a devastating effect on the people, processes and reputation of an organization.
“Change Management in a Down Economy – Connecting with Employees to Increase the Odds of Success”
Change is inevitable. It is a recognized necessity in business, as it is in life. And at no other time has the need for change been more apparent than during the current economic crisis. Fundamental changes to our regulatory systems, business models and management philosophies lie before us. In these challenging times, the most effective organizations will be the ones that are able to adapt and be responsive to shifting priorities.
“How to Use Recognition and Incentives to Shape a Risk-Conscious Culture”
The ability of retailers to prevent - or at least significantly reduce - the amount of loss related to safety or shrink issues depends greatly on their ability to positively influence the personal decisions and habits of their associates. With this goal in mind, this whitepaper provides guidance on how to establish recognition and incentive programs which foster a sense of excitement around supporting safety and shrink initiatives.
“Mitigating Risk through Targeted Communications Requires Understanding Organizational Culture”
An effective communications program is a primary management tool for reducing certain types of risk, such as internal loss due to employee theft, on-the-job accidents, and loss due to wasted resources. This paper outlines the importance of understanding the organization’s culture before implementing a communications program, and how to approach assessing the culture and choosing a program that complements it.
“The Employee Communication Revolution”
Retail Solutions Online, September, 2008.
Parallels are often drawn between commercial advertising and employee communications. It’s a fair comparison because both deal with the fine art of persuasion.
“Employee Communication in Recessionary Times"
Loss Prevention Magazine, April, 2009.
Even as priorities shift, communication matters. In fact, it should be deemed even more essential during tough economic times. Employees are the fabric of an organization and their level of motivation and engagement are key determining factors in its success.
“Improve Safety. Reduce Insurance Costs”
Integrated Solutions for Retailers, February 2007.
The Schwan’s Food Company saved approximaately $10 million in fewer losses and reduced insurance costs by improving its safety record and electronically tracking proof of training and inspection.
“Boosting Employee Shrinkage and Safety Awareness in the DC Environment”
Loss Prevention Magazine, November/December 2003.
Four major retailers discovered that reducing losses in their distribution centers (DC's) boiled down to one primary challenge – getting associates to take responsibility and be accountable for inventory losses, as well as for health and safety in the workplace.
“Promoting a Sustainable LP Culture with Web Technology”
Loss Prevention & Security Journal, March 2003.
A customer entering a retail electronics store sets off the EAS alarm system. He makes a point of catching the eye of the associate working nearest to the EAS pedestals. The customer casually shrugs and the associate smiles and waves him through. EAS pollution is a common problem at this busy mall location.
